To link to a URL (web address), put it within single square brackets, with a space separating the URL from the text. Remember, you're not only helping the person who's asking the question, you're helping people who read the thread in the future. These articles have been quality-reviewed and have information for all supported systems. Try to use the Knowledge Base articles before anything else. Rather than trying to figure out the user's problem by yourself every time, first search to see if it's come up before. You can post one of the available common forum responses using the forum reply box "Common responses" tool. Tip: Sometimes, a question is so very common that we have the answers already typed out.
#Mozilla firefox forums mac os
If you're answering questions about Firefox or Thunderbird and you're on Mac OS or Linux, watch out for users on the same operating system they may have questions that Windows users wouldn't be able to answer. To help you find threads that have no replies, you can also use the Pay special attention to threads that have no replies or where the last poster wasn't another regular contributor (top 10 and top 25 contributors are reported below their usernames). If you want to limit the list of questions to a specific product, you can select it from the Support Forum home page.
The All Products questions list includes all Mozilla products where users can ask a support question. Use the support forum questions list, either for all products or for a specific product forum, to find users who need help.
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